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Call Center Services

 

One of the reasons clients choose Tel-Us is our ability to handle a range of call responses. As part of network of quality call centers, whether you anticipate a very high or a low volume response, we can handle it professionally and cost efficiently.

Every account is customized to meet each individual customer's needs. Whether we use our software to program your order form, or we take orders on your website, we are here to take your calls. We work with you to create our role in your organization. We are part of your team and work with you to reach your goals.

 

Some of the services we can provide include:

 

Order Entry/Inbound Telemarketing; We take merchandise orders, generate sales leads, do small fulfillment projects, answer media-generated contests, etc.

 

Seminar Registration; We can take registrations 24 hours a day. We can email a confirmation to the caller as the call is completed.

 

Web Integration; We can create an account using our software or we can access your website to take your orders. If your website is not made for the efficiencies of a call center, we can work with your web master to create a page that is designated to work quickly and easily for our staff. Once you integrate our call center with your website, your inventory tracking, credit card processing and even customer service can all be in one place.

 

Information Exchange; We can schedule events, refer closest dealers; even take reservations and RSVPs.

 

Toll-free Numbers; We can supply you with numbers or handle your existing 800/888 number to process your orders, aid your sales efforts, act as your customer service department and can provide many more applications.

 

Voice Mail Prescreen; We can give caller information or instruction prior to reaching our live telereceptionist should this be the preferred method. This reduces call time and saves you money.

 

When it comes to call report analysis, our sophisticated software allows us to customize reports which detail the origin of your calls, giving you the information you need to accurately adjust your marketing strategy and media purchases to maximize your return.

 

PLEASE NOTE:  Your database is secure with Tel-Us. We have a sophisticated system of frequent daily back-ups and archives to assure that your information is safe and available when needed. It is one of the most  redundant and secure systems among all telemarketing firms.