Live Operator Los Angeles

About Tel-Us Call Center

The Award Winning Services of Tel-Us Call Center began in 1979 when its founder, Susan Krems purchased an old cord board answering service. Picture Lily Tomlin as Ernestine the Operator …”one ringy dingy, two ringy dingies” and a bunch of long cords that plugged into a board with a bunch of holes. It was an era of antiquated switchboards and poorly organized telephone answering procedures. As one of the early adaptors in the advanced technology telecommunications industry, Susan computerized the company in the 1980’s. Since that time, Tel-Us has remained current in its technology and continues to offer the latest options to their customers.

In 1986, Susan’s daughter, Stacy Krems Polinsky joined the business and helped Susan diversify and grow the service offerings. Together, they were pioneers in the industry, transforming the traditional answering service into a full fledged call center that provided more services including: order taking, seminar registrations, and surveys. At that time, the internet did not exist and no one had heard of a website! So, they worked with a customer who developed software that would allow them to create scripting and fields that helped their customers with more sophisticated requests.

During the 1990’s, Tel-Us continued to move forward with it’s capabilities, helping it’s customers with whatever they needed when it came to answering calls. Voicemail was added as another service and could be incorporated into live answer by allowing each customer control over their messages – they could keep the message as long as they wanted, and play them over and over. Digital paging, faxing of messages and email came along later on. More recently, messages can be sent via text as well, and soon customers will access them online whenever they want.

Since 1998 when Susan retired and Stacy took the helm as President. the company has continued to stay abreast of the developments in the industry.  Stacy ahs continued to be an active member in several industry groups, serving on several Boards, and even serving as President of her equipment user group and the Western States TeleMessaging Association (WSTA).  She served on the Association of TeleServices International (ATSI) Board for many years, and was part of the committee responsible for the Annual Owner’s Forum ATSI members attend each year to learn about growing their business and running a good company where employees choose to stay.

Now, well into the 21st Century, new technology and new services have been the focus of the company.  While we have been very fortunate to have learned so much from friends and colleagues in our industry, we continue to implement new software, hardware and training to stay in tune with the services our customers need.   We pride ourselves on giving “Personalized Service in a Professional Manner”!

Testimonials

  • \"We are very pleased with how professional you sound! You are a 5 Star Call Center!\"

    – Pamela, - New Customer
    Adia Jun 03, 2013

  • “Please tell everyone goodbye and that you all did a wonderful job for me!”

    – Dr. Rhea Johnson, - Retiring
    Medical Practice Sep 01, 2013

  • I just wanted to let you know what a great job you are doing! Thank You.

    – Nancy S., - New Customer
    Valet Girls Aug 12, 2013

  • For the record you guys have a great service! This was my second time using your company and I will definitely use you again or recommend you!

    – Chad Evanson,
    Oct 19, 2011

  • \"Having used several answering services with different companies through the years, Tel-Us has exceeded expectations. The majority of our customer response is over the phone and we needed a reliable service to handle the ups and downs of a new direct response company. Tel-Us has had no problem delivering. Additionally, their defining attribute is ...

    – Ryan Miller,
    Kumato Labs Nov 07, 2010

  • You are all so wonderful!!! Many thanks for the wonderful note and for always taking such good care of us!!! Sending our best to all of you!!! Felice & Roger

    – Felice Freeman, Owner
    Infectious Awareables Nov 22, 2010

  • My best decision in my advertisement dollar was to hire Tel-Us to handle my incoming calls and secure my customer service by having someone answer all my calls 24 hours a day. I recommend Tel-Us to anyone who wants to secure a return on their advertising dollar.

    – Santos Lozoya , CEO
    Century 21 Community Aug 03, 2010

  • Tel-Us has been a consistent partner with DMI Music and Media Networks over the past several years, providing high quality, professional service to our large client base. We have come to rely on their service for providing 24/7, reliable, and courteous operators who are able to absorb high call volumes from our thousands of client locations. In o ...

    – Jeff,
    DMI Music & Media Networks Jun 05, 2010

  • Tel-Us Answering Service has been working with us since 2001. Their employees are prompt, efficient as well as courteous. It is a pleasure working with them. We look forward to the future with Tel-Us.

    – Angela C. Herndon, Supervisor
    Recruitment Department Aug 12, 2010

  • We have known Stacy, Simone & the people at Tel-Us for years, and we appreciate their telemarketing professionalism and expertise.

    – Ron Guerra, Media Director
    Broadcast Communications Media Apr 12, 2010

  • Having used several answering services with different companies through the years, Tel-Us has exceeded expectations. The majority of our customer response is over the phone and we needed a reliable service to handle the ups and downs of a new direct response company. Tel-Us has had no problem delivering. Additionally, their defining attribute is t ...

    – Ryan Miller,
    Kumato Labs Apr 12, 2010

  • We\'ve been working with Tel-Us since 2002. Stacy, Cheryl and the rest of the crew have been a pleasure to work with and we\'d highly recommend their services to anyone looking for a World Class call center. Tel-Us has always knocked one out of the park for us.”

    – Dave Perron & Brad Sondecker,
    Prostate Cancer Foundation and Home Run Challenge Apr 12, 2010

  • Tel-us is a pleasure to work with. They are fast, friendly and provide a terrific value for the tele-center services that they provide. Over the past 10 or so years I have happily recommended many of our clients to Tel-us.

    – Scott Richards, CEO
    Dial 800 Apr 10, 2010

  • Tel-Us Call Center does a great job handling mail and calls. They are courteous, and they get the job done! In 2010, when you can say that about a company, and their employees, you’re speaking volumes! Thank you Tel-Us!

    – Steve Canter,
    Pro Edge Sports Management Apr 09, 2010