Our Core Values are posted at each of our work stations. When in doubt about what we are doing, or whether a decision is right, we use the Core Values as a guide and see if the decision matches our values.
F.I.R.S.T. Go Beyond the Call!
First Impressions Matter: Be ready for every interaction and make every call count!
Integrity and Ingenuity Define Us: Be part of a solution, not part of a problem!
Respect for All: Treat customers, callers and each other with respect.
Smile and Make it Fun: Be serious, but have fun, and keep a smile on your face – it will appear in your voice.
Teamwork: Share knowledge and work together so everyone wins.
Go Beyond the Call: “Good enough” isn’t! Make it great! Under promise and over deliver!