Will I need any special equipment or phone service?
Not at all! We will not clutter your office or home space with bulky equipment. You are required to have the ’call forwarding’ feature on the line(s) you wish to forward. This is arranged through your local phone company. We will take care of the technical side without causing you any hassle.
How can you get my messages to me?
We will get your messages to you in any way that you choose. Text message, pager, fax, email, voicemail and online are some of the most popular methods available with us. Call us and we will figure out the best option for you.
Is it possible to have different message delivery instructions for different members of our staff?
Yes! We said we customize according to you needs and we truly mean it! Simply tell us what you need and we will be happy to provide it.
Can you transfer or connect my calls directly to me?
Yes, we can certainly do that. We will forward your calls to your preferred number, local or long distance.
What if I have my own toll-free number? Is it possible for you to answer those calls?
Yes, it is. You can call forward your 800 number to us like a standard telephone number.
Do you have back-up measures in place in case of a hardware or software failure?
Yes, we do. We have a full set of spare hardware and software backups that can be deployed in the event of a natural disaster or failure.
Is it possible for me to forward my cell phone to your answering service?
Yes, you can most definitely forward your cell phone to our answering service.
If I’m travelling overseas, can I still get my messages?
Can I program my on-call schedule on your Web site or change it last minute?
Can I make changes to my script as often as needed?
Is it possible to record my own greeting for customers to hear when they call?
How soon can I start receiving your call center and answering services?