FAQs

Technical

Will I need any special equipment or phone service?
Not at all! We will not clutter your office or home space with bulky equipment. You are required to have the ’call forwarding’ feature on the line(s) you wish to forward. This is arranged through your local phone company. We will take care of the technical side without causing you any hassle.

How can you get my messages to me?
We will get your messages to you in any way that you choose. Text message, pager, fax, email, voicemail and online are some of the most popular methods available with us. Call us and we will figure out the best option for you.

Is it possible to have different message delivery instructions for different members of our staff?
Yes! We said we customize according to you needs and we truly mean it! Simply tell us what you need and we will be happy to provide it.

Can you transfer or connect my calls directly to me?
Yes, we can certainly do that. We will forward your calls to your preferred number, local or long distance.

What if I have my own toll-free number? Is it possible for you to answer those calls?
Yes, it is. You can call forward your 800 number to us like a standard telephone number.

Do you have back-up measures in place in case of a hardware or software failure?
Yes, we do. We have a full set of spare hardware and software backups that can be deployed in the event of a natural disaster or failure.

Is it possible for me to forward my cell phone to your answering service?
Yes, you can most definitely forward your cell phone to our answering service.

If I’m travelling overseas, can I still get my messages?
Answer needed.

Can I program my on-call schedule on your Web site or change it last minute?
Answer needed.

Can I make changes to my script as often as needed?
Answer needed.

Is it possible to record my own greeting for customers to hear when they call?
Answer needed.

How soon can I start receiving your call center and answering services?
Answer needed.

Testimonials

  • \"We are very pleased with how professional you sound! You are a 5 Star Call Center!\"

    – Pamela, - New Customer
    Adia Jun 03, 2013

  • “Please tell everyone goodbye and that you all did a wonderful job for me!”

    – Dr. Rhea Johnson, - Retiring
    Medical Practice Sep 01, 2013

  • I just wanted to let you know what a great job you are doing! Thank You.

    – Nancy S., - New Customer
    Valet Girls Aug 12, 2013

  • For the record you guys have a great service! This was my second time using your company and I will definitely use you again or recommend you!

    – Chad Evanson,
    Oct 19, 2011

  • \"Having used several answering services with different companies through the years, Tel-Us has exceeded expectations. The majority of our customer response is over the phone and we needed a reliable service to handle the ups and downs of a new direct response company. Tel-Us has had no problem delivering. Additionally, their defining attribute is ...

    – Ryan Miller,
    Kumato Labs Nov 07, 2010

  • You are all so wonderful!!! Many thanks for the wonderful note and for always taking such good care of us!!! Sending our best to all of you!!! Felice & Roger

    – Felice Freeman, Owner
    Infectious Awareables Nov 22, 2010

  • My best decision in my advertisement dollar was to hire Tel-Us to handle my incoming calls and secure my customer service by having someone answer all my calls 24 hours a day. I recommend Tel-Us to anyone who wants to secure a return on their advertising dollar.

    – Santos Lozoya , CEO
    Century 21 Community Aug 03, 2010

  • Tel-Us has been a consistent partner with DMI Music and Media Networks over the past several years, providing high quality, professional service to our large client base. We have come to rely on their service for providing 24/7, reliable, and courteous operators who are able to absorb high call volumes from our thousands of client locations. In o ...

    – Jeff,
    DMI Music & Media Networks Jun 05, 2010

  • Tel-Us Answering Service has been working with us since 2001. Their employees are prompt, efficient as well as courteous. It is a pleasure working with them. We look forward to the future with Tel-Us.

    – Angela C. Herndon, Supervisor
    Recruitment Department Aug 12, 2010

  • We have known Stacy, Simone & the people at Tel-Us for years, and we appreciate their telemarketing professionalism and expertise.

    – Ron Guerra, Media Director
    Broadcast Communications Media Apr 12, 2010

  • Having used several answering services with different companies through the years, Tel-Us has exceeded expectations. The majority of our customer response is over the phone and we needed a reliable service to handle the ups and downs of a new direct response company. Tel-Us has had no problem delivering. Additionally, their defining attribute is t ...

    – Ryan Miller,
    Kumato Labs Apr 12, 2010

  • We\'ve been working with Tel-Us since 2002. Stacy, Cheryl and the rest of the crew have been a pleasure to work with and we\'d highly recommend their services to anyone looking for a World Class call center. Tel-Us has always knocked one out of the park for us.”

    – Dave Perron & Brad Sondecker,
    Prostate Cancer Foundation and Home Run Challenge Apr 12, 2010

  • Tel-us is a pleasure to work with. They are fast, friendly and provide a terrific value for the tele-center services that they provide. Over the past 10 or so years I have happily recommended many of our clients to Tel-us.

    – Scott Richards, CEO
    Dial 800 Apr 10, 2010

  • Tel-Us Call Center does a great job handling mail and calls. They are courteous, and they get the job done! In 2010, when you can say that about a company, and their employees, you’re speaking volumes! Thank you Tel-Us!

    – Steve Canter,
    Pro Edge Sports Management Apr 09, 2010