Service Industries Personal Service … In a Professional Manner!
We can also provide a basic level of support to your callers, sometimes eliminating the need for the on call. Just provide some FAQs and the simple answers or suggestions to make to your callers and sometimes we can reduce the calls to the On Call person.tech.
All calls are documented and we can create a ticket number too. Tickets can be emailed to multiple addresses for follow up and documentation. If the caller needs a higher level of help, we can send a ticket or reach the on-call technician.
Why pay higher level people to answer basic questions when you can have a team of agents 24/7 for a fraction of the cost? When you need the real technical experts on the call, we’ll reach them for you and give them the pertinent information they need to solve the problem. Or, we can connect them to the caller to handle over the phone.
We help companies who are providing service support of any kind including, but not limited to:
- Tech Support of any kind
- HVAC Companies
- Water Damage Emergencies
- Plumbing Companies
- Electrical Contractors
- Construction Companies
- Elevator Companies
We provide customized solutions for our Service Support customers. If your company’s business is providing 24/7 support for any type of business or service issue, we can make sure your on call staff are reached when needed.
Having used several answering services with different companies through the years, Tel-Us has exceeded expectations. The majority of our customer response is over the phone and we needed a reliable service to handle the ups and downs of a new direct response company. Tel-Us has had no problem delivering. Additionally, their defining attribute is ...Ryan MillerKumato Labs
You are all so wonderful!!! Many thanks for the wonderful note and for always taking such good care of us!!! Sending our best to all of you!!! Felice & RogerFelice FreemanInfectious Awareables
My best decision in my advertisement dollar was to hire Tel-Us to handle my incoming calls and secure my customer service by having someone answer all my calls 24 hours a day. I recommend Tel-Us to anyone who wants to secure a return on their advertising dollar.Santos Lozoya Century 21 Community
Tel-Us Answering Service has been working with us since 2001. Their employees are prompt, efficient as well as courteous. It is a pleasure working with them. We look forward to the future with Tel-Us.– Angela C. Herndon, SUPERVISORRECRUITMENT DEPARTMENT
We've been working with Tel-Us since 2002. Stacy, Cheryl and the rest of the crew have been a pleasure to work with and we\'d highly recommend their services to anyone looking for a World Class call center. Tel-Us has always knocked one out of the park for us.Dave Perron & Brad SondeckerProstate Cancer Foundation and Home Run Challenge