Tel-Us Call Center, Inc. - Logo

Live Telephone Answering Services in Los Angeles

answering-services
Appointment Scheduling 24/7

We can help you schedule your appointments 24 hours a day through cutting edge online software. You can use it simultaneously and never double book! Let us handle your appointment changes, cancellations, or reschedules. You and the attendee can receive confirmations via email to make sure everyone is on board with the new or changed appointment. We are here for you and your callers every minute of the day.

Voice Processor: Announcements & Voice Mail Boxes

Voicemail is a great tool for private messages, but it can also frustrate people who really want to speak with a human being. We can offer both!

We offer Announcements, which tell your caller vital information or guide them to the option that fits their specific needs. We also provide Voicemail Boxes for callers to leave a private message which we can email to you. You can have a combination of both live agents and voicemail when it makes sense.

Some of the Favorite Features Our Voicemail Offers:
  • Email Delivery of Your Message as a .wav File – Direct all of your voice messages to your email inbox and listen to the message upon receipt or save it for later.
  • Voicemail Preservation – You can conveniently save .wav voice messages with your client files as a record of a client’s request. You can also forward the message to a colleague.
  • Email or Text Notification – We can easily send notifications to your phone or email so you never miss a message.
  • Voice Mail Pre-Screen with Answering service – We can give the caller information or instructions prior to reaching our live tele-receptionist. If only urgent or emergency calls need a live agent, a voicemail announcement can direct the caller accordingly. A combination of voicemail and live agents give you the best of both options and can significantly reduce call time and save you money.

We make it our business to answer your calls quickly and professionally. We also record your messages accurately 24 hours a day, 365 days a year. While we take care of your calls, you can take care of your business!

We answer your phone calls with a personal touch and a smile in our voice, just as you would. We understand and appreciate that your messages need to be accurate and clear.

We have invested in the most advanced telemessaging technology available to offer live agents and recorded announcements in combination or alone. Once your call reaches us, it is automatically routed to the first available agent to handle your call. The information provided by you immediately appears on a computer screen—including but not limited to:

  • Your chosen telephone greeting
  • Key information including your location, office hours & staff
  • Instructions you have provided
  • Message dispatch information
  • All pertinent client information

We hire only the most competent and capable virtual receptionists because first impressions are vital. Our agents are trained on the importance of being accurate and will verify spelling and phone numbers with the caller. We can send your message to you as an email or text immediately. We offer a daily recap of all calls for the previous day to use as a management tool or to be sure you did not miss anything. In addition, you can have online access to your messages any time you want. Your messages are securely stored in the computer for as long as three months. If you lose an important message or telephone number, it can be retrieved easily. We give you efficiency along with peace of mind!

testimonialsWhat our customers have to say

Having used several answering services with different companies through the years, Tel-Us has exceeded expectations. The majority of our customer response is over the phone and we needed a reliable service to handle the ups and downs of a new direct response company. Tel-Us has had no problem delivering. Additionally, their defining attribute is ...

Ryan MillerKumato Labs

You are all so wonderful!!! Many thanks for the wonderful note and for always taking such good care of us!!! Sending our best to all of you!!! Felice & Roger

Felice FreemanInfectious Awareables

My best decision in my advertisement dollar was to hire Tel-Us to handle my incoming calls and secure my customer service by having someone answer all my calls 24 hours a day. I recommend Tel-Us to anyone who wants to secure a return on their advertising dollar.

Santos Lozoya Century 21 Community

Tel-Us Answering Service has been working with us since 2001. Their employees are prompt, efficient as well as courteous. It is a pleasure working with them. We look forward to the future with Tel-Us.

– Angela C. Herndon, SUPERVISORRECRUITMENT DEPARTMENT

We've been working with Tel-Us since 2002. Stacy, Cheryl and the rest of the crew have been a pleasure to work with and we\'d highly recommend their services to anyone looking for a World Class call center. Tel-Us has always knocked one out of the park for us.

Dave Perron & Brad SondeckerProstate Cancer Foundation and Home Run Challenge