We provide customized solutions for our Tech Support customers. Whether your company’s business is tech support, or you are in need of having people who can provide a basic level of support to your callers, we can help. We can learn to be your Tier 1 support – handling frequently asked questions and solving everyday issues that come up. If the caller needs a higher level of help, we can send a ticket or reach on on call technician.
Why pay higher level people to answer basic questions when you can have a team of agents 24/7 for a fraction of the cost? When you need the real technical experts on the call, we’ll reach them for you and give them the pertinent information they need to solve the problem. Or, we can connect them to the caller to handle over the phone.
We are here to screen your calls, dispatch emergency calls, gather information from potential customers and take care of your office calls 24/7/365. We will provide outstanding customer service to your current customers and help capture potential ones for you.
Get in touch with us and we will design a customized plan for you which will reduce costs and increase profits.