Sales & Billing Personal Service … In a Professional Manner!
What will your services cost me?
Your costs will depend on the number of calls and length of each call, as well as the type of work we do for you. In some cases, we may just take a simple message, and in other cases we are handling customer service, taking orders or pre-qualifying leads for you. So, we customize a billing package to meet your particular needs. We will help you determine the costs once we know the specific information you want us to capture from the callers and how you prefer we dispatch call records or complete orders. We will estimate the time each call might take, and create a plan that matches.
Please give us a call and let’s talk about what you need. Then we can tell you how we can service those needs and what the cost will be. If it is not what your budget can handle, we can modify our services or help you shorten the process so each call may take less agent time.
How can I change my service plan?
Simply give us a call and we will see what we can do!
Is it possible to change my billing plan at any time?
You can call us any time to review your account. Then, if we make changes, we can tell you when the new plan will apply.
Do I have to sign a contract?
Although you are not required to sign a long term committment, we do have a service agreement which outlines the terms under which we work together. Our minimum length of service is two billing cycles. We require 30 days written notice for cancellation.
Can I pay my bills online?
We are working on that!
What am I being billed for?
We bill for the services we provide to you. Once we determine what you need and are taking your calls, we bill you for the work we do on your behalf.
Am I billed per message, per call or by time?
We usually bill for our Agent’s Work Time for the time spent working on your account. That means when they are doing something on your behalf, you get billed for that time.
In some cases, and usually on medical accounts, we will determine rates per call. We remain flexible so we may work with our customers to create a win/win agreement on pricing.