Los Angeles Answering Service for Doctors’ Offices
Tel-Us Call Center provides extremely cost-effective answering services for doctors’ offices and related medical establishments. At our Los Angeles headquarters, we know how crucial the medical services are and we treat them as such. The patients will never know that we are not a physical part of your office. We cater to doctors, physicians, hospice, and any related healthcare industries. We handle everything from dispatching calls to the right professionals, scheduling appointments, answering emergency calls, calming patients, collecting and storing information for central databases, and more. We value the privacy of your patients and follow HIPAA compliance as it relates to our services. In addition, we offer Secure Messaging to keep our correspondence protected between us. With our readily-prepared, industry-specific Business Associate Agreement, we sign, you sign, so that your company is following the proper procedures for a Covered Entity.
Premier Reception Services for Medical Offices
Tel-Us’s medical reception services are equally committed to expressing empathy with our clients’ callers as well as maintaining the privacy of our doctors. Our staff works directly with your office managers to customize detailed, on-call routing and scripting for both routine and emergency calls. We follow your instructions—whether only taking emergency calls with live agents and using voicemail for others or taking all calls live. We can call the backline for an urgent matter during lunch or send them over when you are ready. Urgent or emergency calls may require we keep the caller on the line while we reach the on-call doctor. Or, we are happy to text, page, or email the person on-call. You decide your desired protocol and we will happily adhere to it.
Our agents can also assist with non-urgent calls such as prescription refills, referrals, and appointments. We know your office staff is already far too busy. Let us handle their messages so they can attend to their patients. Get in touch with us today to learn more about out how we can help!
Having used several answering services with different companies through the years, Tel-Us has exceeded expectations. The majority of our customer response is over the phone and we needed a reliable service to handle the ups and downs of a new direct response company. Tel-Us has had no problem delivering. Additionally, their defining attribute is ...Ryan MillerKumato Labs
You are all so wonderful!!! Many thanks for the wonderful note and for always taking such good care of us!!! Sending our best to all of you!!! Felice & RogerFelice FreemanInfectious Awareables
My best decision in my advertisement dollar was to hire Tel-Us to handle my incoming calls and secure my customer service by having someone answer all my calls 24 hours a day. I recommend Tel-Us to anyone who wants to secure a return on their advertising dollar.Santos Lozoya Century 21 Community
Tel-Us Answering Service has been working with us since 2001. Their employees are prompt, efficient as well as courteous. It is a pleasure working with them. We look forward to the future with Tel-Us.– Angela C. Herndon, SUPERVISORRECRUITMENT DEPARTMENT
We've been working with Tel-Us since 2002. Stacy, Cheryl and the rest of the crew have been a pleasure to work with and we\'d highly recommend their services to anyone looking for a World Class call center. Tel-Us has always knocked one out of the park for us.Dave Perron & Brad SondeckerProstate Cancer Foundation and Home Run Challenge