Award-Winning Business Answering ServiceBased in Los Angeles
Tel-Us Call Center offers professional business answering services to various companies throughout the United States. Whether your business is in the San Fernando Valley or anywhere else in Southern California, our outsourced call center provides top-tier service, no matter your business location.
At our Los Angeles headquarters, we make it our business to answer your calls quickly and courteously as well as accurately record your messages 24 hours a day, 7 days a week, 365 days a year. We can capture a traditional message or take more information by programming additional prompts to help you determine the nature of the call, whether it be an existing client or a potential new lead. Our professionally trained agents answer each call, just as you would, with a welcoming voice and friendly demeanor to ensure each customer feels valued. We recognize that every caller presents an opportunity to expand your business, which is why we guarantee professionalism and efficiency to direct and resolve the call. We all understand the frustration of prolonged hold times—that’s why we make it our priority to eliminate the wait.
To ensure we answer your calls correctly every time, we have adopted the most advanced tele-messaging technology available. Your call is automatically routed to the first available agent, who is immediately prompted with the relevant data you have provided to us. The information that appears on our operator’s computer screen may include, but is not limited to:
- The correct telephone greeting
- Your location and employee listing
- Message dispatch information
Live Telephone Answering Services You Can Count On
We hire only the most competent and capable virtual receptionists to provide your company with live telephone answering services you can count on. Tel-Us knows first impressions are vital, which is why our agents sound warm and friendly as they enter all message information into the computer and verify it with the caller. We understand and appreciate that when you receive an email or text, or call in for your messages, you need them to be right.
No need to decode garbled voicemails or search for scrap-paper scribbles. Instead, we securely store your messages in our database for up to three months. If you lose an important message or telephone number, we can easily retrieve it for you. When you choose to partner with Tel-Us, we give you efficiency with peace of mind. Call us today to get started.
Call Center Appointment Scheduling 24/7
We can help you schedule your appointments 24 hours a day with our cutting-edge online software. You can use it simultaneously and never double book! Be it new incoming appointment calls or appointment changes or appointment confirmation/verification or outgoing appointment reminder calls, we are here for you every minute of the day.
Our Voicemail Packages offer the following features:
- Email – Direct all your voice messages to your email inbox.
- Voicemail Preservation – You can conveniently save .wav voice messages with your client files.
- Text Notification – We can easily send notifications to your phone, so you never miss a message.
- Voice Mail Prescreen with Live Answering Service – We can give the caller information or instructions prior to reaching our live receptionist. This significantly reduces live agent call time and can save you money when you have repetitive information to give each caller.
Having used several answering services with different companies through the years, Tel-Us has exceeded expectations. The majority of our customer response is over the phone and we needed a reliable service to handle the ups and downs of a new direct response company. Tel-Us has had no problem delivering. Additionally, their defining attribute is ...Ryan MillerKumato Labs
You are all so wonderful!!! Many thanks for the wonderful note and for always taking such good care of us!!! Sending our best to all of you!!! Felice & RogerFelice FreemanInfectious Awareables
My best decision in my advertisement dollar was to hire Tel-Us to handle my incoming calls and secure my customer service by having someone answer all my calls 24 hours a day. I recommend Tel-Us to anyone who wants to secure a return on their advertising dollar.Santos Lozoya Century 21 Community
Tel-Us Answering Service has been working with us since 2001. Their employees are prompt, efficient as well as courteous. It is a pleasure working with them. We look forward to the future with Tel-Us.– Angela C. Herndon, SUPERVISORRECRUITMENT DEPARTMENT
We've been working with Tel-Us since 2002. Stacy, Cheryl and the rest of the crew have been a pleasure to work with and we\'d highly recommend their services to anyone looking for a World Class call center. Tel-Us has always knocked one out of the park for us.Dave Perron & Brad SondeckerProstate Cancer Foundation and Home Run Challenge