Culture, Mission, Values Personal Service … In a Professional Manner!

Our role in your company is to communicate a great image to your callers and give them the right impression about you and your company. So, we work hard to do what you need. We are your team!

Our staff understand that we all make it happen together. We work hard to increase customer satisfaction – your customers and ours. The people who work in our offices, on your behalf, are dedicated and care. Come visit and feel the culture!

It is our goal to keep you as a satisfied and happy customer. We want to provide Personal Service in a Professional Manner!

Our Core Values remind us what is important: F. I. R. S. T. Go Beyond the Call:

First Impressions Matter: Be ready for every interaction and make every call count!
Integrity and Ingenuity Define Us: Be part of a solution, not part of a problem!
Respect for All: Treat customers, callers and each other with respect.
Smile and Make it Fun: Be serious, but have fun and keep a smile on your face – it will appear in your voice.
Teamwork: Share knowledge and work together so everyone wins.
Go Beyond the Call: “Good enough” isn’t! Make it great! Under promise and over deliver!

MISSION STATEMENT

It is our Mission to assist our customers in their businesses, by providing successful and competent communications with their callers, web chat visitors, emailers and any other form of contact of which we take part. We are committed to professionalism, and we honor the privacy of our customers while being extremely helpful, compassionate and efficient.

A word about confidentiality and ethics:

Tel-Us is bound by three codes- The Secrecy of Communications Act, The ATSI Code of Ethics, and the rules of HIPAA. We are aware of our responsibilities to our customers to maintain their business information in a proper manner and we take your privacy into consideration at all times. If you are in the health services business, we have an industry approved Business Associate Agreement (BAA) ready for your benefit. Please ask us for this when you sign up for out services.

CORE VALUES

Our Core Values are posted at each of our work stations. When in doubt about what we are doing, or whether a decision is right, we use the Core Values as a guide and see if the decision matches our values.

OUR CULTURE

When you visit our office, you’ll feel welcome, and you’ll notice that everyone wants to greet you! At Tel-Us, we work as a team – your team!

TEAM: Together, Everyone Achieves More.

From the initial conversation where we find out how we can serve you, to the programming and set up of your customized account, through the training of our agents, we want to become an integral part of your business.

testimonialsWhat our customers have to say

Having used several answering services with different companies through the years, Tel-Us has exceeded expectations. The majority of our customer response is over the phone and we needed a reliable service to handle the ups and downs of a new direct response company. Tel-Us has had no problem delivering. Additionally, their defining attribute is ...

Ryan MillerKumato Labs

You are all so wonderful!!! Many thanks for the wonderful note and for always taking such good care of us!!! Sending our best to all of you!!! Felice & Roger

Felice FreemanInfectious Awareables

My best decision in my advertisement dollar was to hire Tel-Us to handle my incoming calls and secure my customer service by having someone answer all my calls 24 hours a day. I recommend Tel-Us to anyone who wants to secure a return on their advertising dollar.

Santos Lozoya Century 21 Community

Tel-Us Answering Service has been working with us since 2001. Their employees are prompt, efficient as well as courteous. It is a pleasure working with them. We look forward to the future with Tel-Us.

– Angela C. Herndon, SUPERVISORRECRUITMENT DEPARTMENT

We've been working with Tel-Us since 2002. Stacy, Cheryl and the rest of the crew have been a pleasure to work with and we\'d highly recommend their services to anyone looking for a World Class call center. Tel-Us has always knocked one out of the park for us.

Dave Perron & Brad SondeckerProstate Cancer Foundation and Home Run Challenge

The Why, What & How

Why we exist - Our Purpose

Tel-Us Call Center exists to make a difference in people’s lives by delivering professional and efficient services to a wide range of individuals and companies, making valuable human connections one call, text, email or chat, at a time. We are here for our customers 24 hours a day, 7 days a week, 365 days of the year. As a result, our clientele can effectively serve their customers, grow their business and connect in a meaningful way to improve lives, achieve goals and never miss a connection.

What we do

Tel-Us Call Center answers calls, texts and emails. We take traditional messages, place orders, dispatch emergencies, complete forms, links to web pages, utilize customer’s online portals, and grow our services to meet the needs of our customers. Every account is customized to fit our client’s needs. We provide professional service in a personalized manner when you are not available or 24/7/365.

How we do what we do

Our staff consists of caring people who are trained to make every call, text or email count. With over 40 years in the business of answering calls, taking messages, dispatching emergencies, placing orders, and handling customer service, we understand how to help each of our customers. Our role is to customize each account to fit your needs, utilize technology in conjunction with our great team of people, and train everyone to take care of your callers as you would. We hire great people and offer both Spanish & English to your callers, ensuring they get what they need.