Top Property Management Call CenterBased in Los Angeles

As a leading property management call center, Tel-Us is proud to offer our top-of-the-line answering service solutions. Although our call center’s headquarters is in Los Angeles, we work with clients throughout Southern and Northern California as well as property management companies throughout the United States. Some clients with many properties use us as their Corporate Complaint line. This gives tenants a higher level beyond the local property manager, for issues that any risk management team may need to handle.

When your office is closed, at lunch, or in a meeting, send us your calls! We take care of your calls from tenants and can handle any emergency with immediate dispatching to protect the property. Following your protocol, our call center solutions are here to protect your real estate and reassure your tenants. Our team of skilled receptionists will meet your tenants’ needs and reach the necessary contacts—plumbers, electricians, or the on-call manager—in any case of emergency.

The 24/7 Phone Answering Service That Property Managers Can Trust

Tel-Us specializes in capturing your missed leasing opportunities before they reach your competition. When a potential tenant calls to see a property, we can send that request out via text so your team can show the apartment and get it leased! Our operators provide you with reliable 24/7 phone answering services for a fraction of the cost of an in-house receptionist. While you are in the field, we can be your virtual office. As part of our management solutions for handling many properties under one account, we create property directories, so we know who to contact based on the address. We’ll send you a daily recap, so you stay fully informed as to exactly what happens at each property.

With full insight into your leasing and maintenance operations, you can better structure your business and plans. Your staff will be free to show more apartments and properties while Tel-Us handles all of your calls. Free yourself from the overhead costs of an in-house receptionist and let us care for your callers so you can grow your business. Get in touch with us today to see how we can best help you!

testimonialsWhat our customers have to say

Having used several answering services with different companies through the years, Tel-Us has exceeded expectations. The majority of our customer response is over the phone and we needed a reliable service to handle the ups and downs of a new direct response company. Tel-Us has had no problem delivering. Additionally, their defining attribute is ...

Ryan MillerKumato Labs

You are all so wonderful!!! Many thanks for the wonderful note and for always taking such good care of us!!! Sending our best to all of you!!! Felice & Roger

Felice FreemanInfectious Awareables

My best decision in my advertisement dollar was to hire Tel-Us to handle my incoming calls and secure my customer service by having someone answer all my calls 24 hours a day. I recommend Tel-Us to anyone who wants to secure a return on their advertising dollar.

Santos Lozoya Century 21 Community

Tel-Us Answering Service has been working with us since 2001. Their employees are prompt, efficient as well as courteous. It is a pleasure working with them. We look forward to the future with Tel-Us.

– Angela C. Herndon, SUPERVISORRECRUITMENT DEPARTMENT

We've been working with Tel-Us since 2002. Stacy, Cheryl and the rest of the crew have been a pleasure to work with and we\'d highly recommend their services to anyone looking for a World Class call center. Tel-Us has always knocked one out of the park for us.

Dave Perron & Brad SondeckerProstate Cancer Foundation and Home Run Challenge

The Why, What & How

Why we exist - Our Purpose

Tel-Us Call Center exists to make a difference in people’s lives by delivering professional and efficient services to a wide range of individuals and companies, making valuable human connections one call, text, email or chat, at a time. We are here for our customers 24 hours a day, 7 days a week, 365 days of the year. As a result, our clientele can effectively serve their customers, grow their business and connect in a meaningful way to improve lives, achieve goals and never miss a connection.

What we do

Tel-Us Call Center answers calls, texts and emails. We take traditional messages, place orders, dispatch emergencies, complete forms, links to web pages, utilize customer’s online portals, and grow our services to meet the needs of our customers. Every account is customized to fit our client’s needs. We provide professional service in a personalized manner when you are not available or 24/7/365.

How we do what we do

Our staff consists of caring people who are trained to make every call, text or email count. With over 40 years in the business of answering calls, taking messages, dispatching emergencies, placing orders, and handling customer service, we understand how to help each of our customers. Our role is to customize each account to fit your needs, utilize technology in conjunction with our great team of people, and train everyone to take care of your callers as you would. We hire great people and offer both Spanish & English to your callers, ensuring they get what they need.