Los Angeles-Based Medical Answering Service

Tel-Us Call Center provides cost-effective medical answering services for doctors’ offices and related medical establishments. At our Los Angeles headquarters, we know how crucial the medical services are, and we treat them as such. The patients will never know that we are not a physical part of your office. Whether your medical office is in Southern California, Northern California, or anywhere else in the United States, Tel-Us caters to doctors, physicians, hospice, and any related healthcare industries.

We handle everything from dispatching calls to the right professionals, scheduling appointments, answering emergency calls, calming patients, collecting and storing information for central databases, and more. We value the privacy of your patients and follow HIPAA compliance as it relates to our services. We also offer Secure Messaging to keep our correspondence protected between us. With our readily prepared, industry-specific Business Associate Agreement, we sign, you sign, and we ensure your company is following the proper procedures for a Covered Entity.

Premier Answering Service Solutions for Medical Offices

The award-winning answering service solutions that Tel-Us provides to medical offices are equally committed to expressing empathy with our clients’ callers as well as maintaining the privacy of our doctors. Our staff works directly with your office managers to customize detailed, on-call routing and scripting for both routine and emergency calls. We follow your instructions—whether only taking emergency calls with live agents and using voicemail for others or taking your calls in real-time. We can call the backline for an urgent matter during lunch or send them over when you are ready. Urgent or emergency calls may require we keep the caller on the line while we reach the on-call doctor. Or we are happy to text, page, or email the person on-call. You decide your desired protocol, and we will happily adhere to it.

Our agents can also assist with non-urgent calls such as prescription refills, referrals, and appointments. We know your office staff is already far too busy. Let us handle their messages so they can attend to their patients. Get in touch with us today to learn more about how we can best help your practice!

testimonialsWhat our customers have to say

Having used several answering services with different companies through the years, Tel-Us has exceeded expectations. The majority of our customer response is over the phone and we needed a reliable service to handle the ups and downs of a new direct response company. Tel-Us has had no problem delivering. Additionally, their defining attribute is ...

Ryan MillerKumato Labs

You are all so wonderful!!! Many thanks for the wonderful note and for always taking such good care of us!!! Sending our best to all of you!!! Felice & Roger

Felice FreemanInfectious Awareables

My best decision in my advertisement dollar was to hire Tel-Us to handle my incoming calls and secure my customer service by having someone answer all my calls 24 hours a day. I recommend Tel-Us to anyone who wants to secure a return on their advertising dollar.

Santos Lozoya Century 21 Community

Tel-Us Answering Service has been working with us since 2001. Their employees are prompt, efficient as well as courteous. It is a pleasure working with them. We look forward to the future with Tel-Us.

– Angela C. Herndon, SUPERVISORRECRUITMENT DEPARTMENT

We've been working with Tel-Us since 2002. Stacy, Cheryl and the rest of the crew have been a pleasure to work with and we\'d highly recommend their services to anyone looking for a World Class call center. Tel-Us has always knocked one out of the park for us.

Dave Perron & Brad SondeckerProstate Cancer Foundation and Home Run Challenge

The Why, What & How

Why we exist - Our Purpose

Tel-Us Call Center exists to make a difference in people’s lives by delivering professional and efficient services to a wide range of individuals and companies, making valuable human connections one call, text, email or chat, at a time. We are here for our customers 24 hours a day, 7 days a week, 365 days of the year. As a result, our clientele can effectively serve their customers, grow their business and connect in a meaningful way to improve lives, achieve goals and never miss a connection.

What we do

Tel-Us Call Center answers calls, texts and emails. We take traditional messages, place orders, dispatch emergencies, complete forms, links to web pages, utilize customer’s online portals, and grow our services to meet the needs of our customers. Every account is customized to fit our client’s needs. We provide professional service in a personalized manner when you are not available or 24/7/365.

How we do what we do

Our staff consists of caring people who are trained to make every call, text or email count. With over 40 years in the business of answering calls, taking messages, dispatching emergencies, placing orders, and handling customer service, we understand how to help each of our customers. Our role is to customize each account to fit your needs, utilize technology in conjunction with our great team of people, and train everyone to take care of your callers as you would. We hire great people and offer both Spanish & English to your callers, ensuring they get what they need.